Fiverr is the most successful freelancing platform and many people around the world work with this platform. Today we mainly focus on the Fiverr seller side. This is because sellers need to get the right information to work better on that platform and now it is not easy to be successful on Fiverr.
What is buyer satisfaction?
In this case, the main thing to activate this site is the buyer. Sellers are always trying to satisfy them. But some people ignore it and end up getting bad reviews. This satisfaction is not just for websites like this. That is the essence of any business. In other words, we can say that it is customer satisfaction. Customer satisfaction is primarily about getting an idea of the quality of service provided by a company or business.
What’s the private feedback?
There is actually a survey on Fiverr to find out more about customer satisfaction and seller work style. There are a number of detailed questions about the service provided. That private feedback survey is coming to buyers after completed the order.
How to satisfy customers and get high quality rating for your accounts?
communicate with your buyer
The key is communicate with your buyer. You always need to provide details about your work process. When you have new buyer, reply on time and chat with him confidently. Remember, you need to communicate with your client correctly and you will get good results.
Create value for your service
Deliver the correct files and explain what you have given and make a value of what you have given. Your hard work, time management, your techniques, etc.
Offer bonuses to buyers
Try to send extra items and let him know what kind of thing you are sending. It is a good idea to get positive ratings from your buyer. Always try to give more than your packages. Try to let the buyer know that you are working hard on the project. For example, send mockups, make a note for thank you, send extra images, covers etc.
Improve your skills and product quality.
Provide vip support
That means don’t forget to send him a private message once your order is completed. If he wants to make another amendment or make small changes. Make them for free or for sent custom offers. Build trust with your buyer.
Lastly you want to make sure that you are always happy to work in a friendly manner with your buyers. Also, do not forget to maintain your personality properly. If you want your business to succeed, you need to work better on platforms and other vendors. Try to perform better.